SipNote Support
Support email: obeliskclubclub@gmail.com Response window: usually within 2 business days
When contacting support, include:
- iOS / watchOS version
- App version (found in Settings > About)
- Steps to reproduce the issue
- Screenshots if available
Common topics:
- OCR not recognizing text: Ensure good lighting and a clear view of the cup or receipt.
- Purchase issues: Use Restore Purchases in Settings to restore SipNote Pro on a new device or after reinstalling.
- Data backup: All data is stored locally on this device only. Use the CSV export feature in Settings to back up before reinstalling.
We prioritize data integrity and crash issues.